Dave is an experienced leader, strategic thinker, and Customer Experience (CX) expert. I had the opportunity to work with Dave at ForeSee where he was key to our thought leadership programs, lending his expertise to several of our industry research reports, sharing his perspective with national and trade publications, and speaking on CX trends at industry conferences and events. His insights on the evolving consumer landscape, the complexities of customer journeys, and the impact of meeting and exceeding customer expectations helped inform and inspire our clients and captured the attention of other CX professionals. As a member of our executive leadership team, Dave helped set our strategic direction and drove innovation and results. Dave is a dedicated, driven, and passionate executive and I highly recommend him, especially to any organization looking to understand and improve the experiences they deliver to their customers.