Dave is an experienced leader, strategic thinker, and Customer Experience (CX) expert. I had the opportunity to work with Dave at ForeSee where he was key to our thought leadership programs, lending his expertise to several of our industry research reports, sharing his perspective with national and trade publications, and speaking on CX trends at industry conferences and events. His insights on the evolving consumer landscape, the complexities of customer journeys, and the impact of meeting and exceeding customer expectations helped inform and inspire our clients and captured the attention of other CX professionals. As a member of our executive leadership team, Dave helped set our strategic direction and drove innovation and results. Dave is a dedicated, driven, and passionate executive and I highly recommend him, especially to any organization looking to understand and improve the experiences they deliver to their customers.
Dave’s practical knowledge and strategic POV is unmatched, when it comes to guiding federal agencies and departments on customer experience (CX). Great leader to have in your corner, not to mention the tallest guy you’ll ever have in your corner!
Dave has an exceptional knowledge of CX and the unique ability to translate strategy into action. His ability to facilitate and direct complex CX discussions effecting an entire enterprise, instills confidence in executives, frontline managers, practitioners and teams he leads.
Dave is one of the most senior executives in the CX industry. He has mastered the multi-dimensional nuances between not only the types of data collection methods (random intercept, page level feedback, etc.), but also across channels and industry. Dave was responsible for the growth of ForeSee’s public sector business making it the best performing and fastest growing divisions of the company. Dave’s expertise of CX has allowed many his customers to directly achieve their goals of driving financial results. In an ever changing industry, someone of Dave’s experience is an invaluable asset.
Dave is a stellar leader– highly professional and dedicated with an excellent work ethic. Dave successfully designed and launched our new program. He was instrumental in building market awareness through focused marketing and thought leadership activities. I would highly recommend Dave.
Dave Lewan 