There are several keys to optimally managing an enterprise-wide project to success, but none more important than agreeing on the definition of the end result. Successful projects and programs begin at the end. Your program leader should be able to define the desired end-state and articulate how the successful project or program will measurably impact the business.
This is where I can help…
During my career I have had the opportunity to lead large-scale programs that have not only met and exceeded expectations of a specific vision but also re-defined how an organization goes to market.
Keys THE KEY to Successful CX Program Management
There are a number of things that could go on a “Keys to Successful Program Management” list but nothing starts until you have top management support. It will be critical to your success to ensure executives are brought in at the beginning, ensuring they understand key milestones and the overall desired outcomes. I have worked on several projects that could have run the risk of going off the rails if it wasn’t for getting initial buy-in and outlining the program’s communication cadence plan. This is THE KEY. No Exec buy-in; no CX program.
Green Light
After approvals have been given it’s time to Plan our work and work our plan! From here, I can take the lead on the project or help your champion get results. As part of managing the overall program, I will deliver:
| Plan Development | Identify Risks | Recruit Key Personnel | Develop Communications Plan | Confirm Key Milestones |
| Executive Briefings | Hold Education Workshops | Vendor Selection | Manage Launch | Measure success |
Dave Lewan 