Measure Twice Cut Once
A great proverb to live by, especially when you want the right outcome. DIY pioneer, Master Carpenter, Norm Abram, lived by this (and eventually published a book by the same title) since his audience consisted of wannabe craftsmen and homeowners who may be tempted to “cut corners” with the hopes of still getting great results, often times ending in disaster.
With CX, the vision, planning, discovery, architecting, silo demolition, team collaboration and village recruitment are all key and critical to your success.
Dave Lewan, Experienced Business and CX Executive
With over 10 years CX experience and over 20 years working with well-known Fortune 500 companies, federal departments, agencies and programs, state and local governments, non-profits, associations and higher-ed institutions, I will guide you and your team through a results-based process that will ensure CX success, and thus, drive desired organizational outcomes.
The services outlined below deliver the best results when architected as a comprehensive Enterprise CX Program. With the understanding that all organizations are at varying levels of CX adoption, we can take next steps together from wherever you’re at.
Dave Lewan 