Leaders know that achieving their organization’s mission depends on whether employees are engaged and energized to come to work every day. That’s why I always look forward to the annual results from the Federal Employee Viewpoint Survey, the most recent of which was released in October. It paints a picture of the trends agency leaders should…
Congratulations To The Winners Of ForeSee’s E-Government Excellence In Customer Experience Awards Via ForeSee: 2017 When most people think of the important work being done by government, digital resources and services offered online via desktop and mobile usually isn't the first thing that comes to mind. However, that doesn't take away from its…
By Kenneth Corbin - March 11, 2016 Show of hands: Who thinks the best site on the Web is maintained by the federal government? By one measure, a well-established gauge of user satisfaction, the government actually beats out many of the top business sites on the Web, including perennial consumer favorites Amazon, Expedia and Google.…
Associations Now May/June 2017 IssueBy: Tim Ebner Your website gives key stakeholders a doorway to information and resources—all while collecting valuable data about how they behave online. When used correctly, web analytics can provide insights into what your site visitors need from your association. There's one piece of data that Beth Arritt, director of marketing at…
May 23, 2017 Research says budget slashing and modernizing technology are compatible ideas. Dave Lewan is responsible for managing ForeSee’s focus on public sector, including federal and state government departments and agencies, nonprofit organizations, associations and higher-education institutions. The path to more conservative government spending lies in collecting and analyzing citizen (customer) experience data. This isn’t hyperbole…
Dave Lewan 