Integrating your CX Strategy with your Go-to-Market Strategy.
CX is optimized when you focus on desired outcomes, for both your customer and your business. Far too often, organizations have rolled out CX omitting arguably the most critical part of your organization; your sales team. To hit your targets of attracting and acquiring new customers while retaining and maximizing the value of your current customers, business developers and account managers especially, need to be part of the vision and play a critical part of your team’s success.
Let’s discuss how to put it all together.
Your Objective Third-Party Partner
Simply put, I will act as your third-party objective POV. Not being wed to a specific technology platform, allows me to truly do what is best for you and your organization. We can engage in the way that is best for you; time and materials, project based or retainer. I can take the lead or play a key role to fill a current gap. The services I provide are designed to educate, define strategy and execute to get results.
Tell me more about your project
People Saying Nice Things…
Dave is one of the most senior executives in the CX industry. He has mastered the multi-dimensional nuances between not only the types of data collection methods (random intercept, page level feedback, etc.), but also across channels and industry. Dave was responsible for the growth of ForeSee’s public sector business making it the best performing and fastest growing divisions…
Dave has an exceptional knowledge of CX and the unique ability to translate strategy into action. His ability to facilitate and direct complex CX discussions effecting an entire enterprise, instills confidence in executives, frontline managers, practitioners and teams he leads.
Dave’s practical knowledge and strategic POV is unmatched, when it comes to guiding federal agencies and departments on customer experience (CX). Great leader to have in your corner, not to mention the tallest guy you’ll ever have in your corner!
Dave is an experienced leader, strategic thinker, and Customer Experience (CX) expert. I had the opportunity to work with Dave at ForeSee where he was key to our thought leadership programs, lending his expertise to several of our industry research reports, sharing his perspective with national and trade publications, and speaking on CX trends at…
Dave is a stellar leader– highly professional and dedicated with an excellent work ethic. Dave successfully designed and launched our new program. He was instrumental in building market awareness through focused marketing and thought leadership activities. I would highly recommend Dave.
Dave Lewan 