A seasoned Customer Experience (CX) for nearly 20 years and 25+ years in sales leadership, Dave Lewan brings a unique approach to the design and execution of business strategies that drive desired outcomes.
As a proven thought leader in the CX space, Dave has been a featured speaker at the Excellence in Government Fellows Program, Etail, Future Stores, North American State and Provincial Lotteries, Advanced Learning Institute, University of Missouri, George Washington University, Ann Arbor Spark and others. He has published several CX articles and commentaries including the ForeSee Experience Index: E-Gov each quarter since 2010 and the FXI Government CX Insights report in 2018. Dave has also been quoted in several industry publications including Fortune, CIO magazine, Government Executive, GCN, FCW, NextGov, GovLoop and made guest appearances on Federal News Radio, NPR and FedTalk.
Dave is the proud father of two adult sons, Taylor and Bryce and is the owner of TITLE Boxing Club in Ann Arbor, Michigan. When not talking experience management or boxing, Dave can be found at Michigan Wolverine and Tennessee Titans football games.
Connect with Dave to maximize the value of your CX program
People Saying Nice Things…
Dave is one of the most senior executives in the CX industry. He has mastered the multi-dimensional nuances between not only the types of data collection methods (random intercept, page level feedback, etc.), but also across channels and industry. Dave was responsible for the growth of ForeSee’s public sector business making it the best performing and fastest growing divisions…
Dave has an exceptional knowledge of CX and the unique ability to translate strategy into action. His ability to facilitate and direct complex CX discussions effecting an entire enterprise, instills confidence in executives, frontline managers, practitioners and teams he leads.
Dave’s practical knowledge and strategic POV is unmatched, when it comes to guiding federal agencies and departments on customer experience (CX). Great leader to have in your corner, not to mention the tallest guy you’ll ever have in your corner!
Dave is an experienced leader, strategic thinker, and Customer Experience (CX) expert. I had the opportunity to work with Dave at ForeSee where he was key to our thought leadership programs, lending his expertise to several of our industry research reports, sharing his perspective with national and trade publications, and speaking on CX trends at…
Dave is a stellar leader– highly professional and dedicated with an excellent work ethic. Dave successfully designed and launched our new program. He was instrumental in building market awareness through focused marketing and thought leadership activities. I would highly recommend Dave.
Dave Lewan 